BVAX Warranty
Comprehensive Warranty Coverage
With Better Vision Prestige, you can be confident that you will receive exceptional care and support, making sure that your eyewear remains perfect for your needs.
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Free Lens Prescription Adjustment Guarantee! If you experience discomfort,
Better Vision Prestige is happy to adjust your lens prescription for free within 1 year, whether you have Single Vision or Progressive lenses.
Free Multi-Coat Lens Replacement Guarantee! If your lenses peel,
Better Vision Prestige is happy to replace your multi-coated lenses for free within up to 3 years.
Free Eyeglass Frame Replacement Guarantee! If your frame is damaged due to manufacturing defects,
Better Vision Prestige will replace it for free within 1 year.
Accident and Loss Protection with 50% Discount!
Better Vision Prestige offers a special 50% discount on the purchase of new glasses and lenses if your current pair is damaged due to an accident or lost within 1 year.
Premium After-Sales Service: Free Repairs, Cleaning, Adjustments, and More!
Better Vision Prestige offers complimentary premium after-sales service throughout the lifespan of your eyewear. This includes free repairs, cleaning, frame adjustments, screw replacements, and nose pad changes. Additionally, we provide a temporary pair of glasses for customers who purchase new glasses and lenses and need to wait more than 3 days.
Notes:
1. For Significant Prescription Changes: The guarantee applies only if the prescription changes by more than 0.50 D. This does not cover cases related to eye surgery or LASIK.
2. Exclusions for Multi-Coat Lenses: The multi-coat lens guarantee does not apply to Dura, HOYA, or TOG brands, which have a 2-year warranty for lens peeling.
3. Accidental Damage or Loss: The frame replacement guarantee does not cover damage due to accidents or loss.
4. 50% Discount on Glasses and Lenses: The 50% discount on new glasses and lenses is limited to one use per person during the warranty period for accidents. For a discount in case of loss, a police report must be provided.
5. Exclusions for Frame Repairs: Repairs for broken frames are not covered. To avail of any warranty benefits, please bring the receipt as proof. All warranties begin from the date of receipt of the product. If you bring in a frame to have lenses installed and it is damaged, the company will compensate up to a maximum of 3,000 THB.
6. Unclaimed Products: If customers do not collect their products within 30 days, the company will consider the product as forfeited and the deposit as non-refundable.